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Customer Service

Shipping & Delivery
Delivery Times We work hard to deliver your order as quickly as possible and aim to dispatch all orders within 1 working day of receiving payment. The majority of orders are delivered by courier and should therefore reach you within 48 hours from time of despatch. Please note however, orders for small, lightweight items are sent via Royal Mail second class and orders for very large heavy items will be sent via a palletised delivery service. Please allow longer for these deliveries. Delays do sometimes occur due to unforeseen circumstances, so if your parcel hasn't arrived within 10 working days, please contact us on 01749 345379 (9.00am - 5:00pm weekdays) or email office@somersetcareandrepair.co.uk. Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise via phone or email and endeavour to supply the item as soon as possible. Packing, Carriage & Handling Charges For deliveries to UK addresses the delivery charge is £4.99 per order and FREE on orders where the total value comes to £100 or more. However, please note higher delivery charges apply to Northern Ireland, Highlands and Islands. For further information contact us..
Privacy & Security
When you order we will ask for your name, e-mail address and delivery address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently if necessary in the event of any problem with your order. We will communicate with you by e-mail, telephone or letter. You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected. By using our site you consent to the collection, retention and use of this information by Somerset Care and Repair ltd. Any changes to our privacy policy will be notified on this page. We work with third-party data analytics and advertising companies. Some of these companies may use anonymous information (but they do not collect or use any personally identifiable information) about your visits to this and other websites in order to provide advertisements or provide data based on which we may provide advertisements about goods and services of interest to you. We do not store credit card details nor do we share customer details with any 3rd parties For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org. For more information about behavioural advertising, visit www.youronlinechoices.com/uk Living independent is the trading name of Somerset Care and Repair Limited. Registered Office: Barley house, The Old Brewery, Charlton estate, Shepton Mallet, Somerset, BA4 5QE Registered in England and Wales No.1948041
Returns & Replacements
For all goods ordered from our website, If you change your mind about an order and want to cancel it, you can do so within 14 days of receipt of your goods or within 30 days if the goods are faulty. However, once your order has been sent to the warehouse to be packed, then we can't always stop your order from being delivered. In both cases, once you receive the order, please telephone 01749 345379 so we can help you with the return of goods. If you are unhappy with a product, please call one of our friendly Customer Services Advisors on 01749 345379, so we can allocate you with a returns reference so you can return the goods to us. Please note that, unfortunately, we cannot refund the cost of delivery or the cost of returning any items. What to do if there is a problem We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on tel: 01749 345379 (9.00am – 5.00pm weekdays, excluding Bank Holidays) or email: office@somersetcareandrepair.co.uk. If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation (and ultimately arbitration) and, as a member, we will participate in this process. BHTA can be contacted at: New Loom House, Suite 4.06, 101 Back Church Lane, London E1 1LU Tel: 020 7702 2141 Email: complaints@bhta.com Web: http://www.bhta.net/home/complain.html Alternatively you can approach the ADR provider,The Retail Ombudsman, email: enquiries@theretailombudsman.org.uk, or visit the EU’s online platform for dispute resolution at: http://ec.europa.eu/consumers/odr/
Product Advice
In-house advice We offer a free advice however we are not occupational therapists and would recommended seeking advice from them. call: 01749 345379 or email office@somersetcareandrepair.co.uk NRS AskSARA Online Assessment Tool You can also use AskSARA, a basic online assessment tool developed in conjuction with the Disabled Living Foundation (DLF) for those at low levels of need. visit: AskSARA